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Wow. Got my form letter back from Border's.
They are positive that I will be forced to realize that they rewards program is the best, even with the changes.
Not a single point I made was brought up, and really, I wasn't the target audience. That was very clear by it's condescending tone. I think I am going to go home and cut up my Border's card. It will make me feel better.
Congratulations Borders! You go from "I love this company" to "company to actively disparage whenever possible".
Hell, if they had told me they were making the change because the old program cost them too much, I could have forgive them. But talking down to me with a form letter? I can choose to spend my money elsewhere, and I will.
They are positive that I will be forced to realize that they rewards program is the best, even with the changes.
Not a single point I made was brought up, and really, I wasn't the target audience. That was very clear by it's condescending tone. I think I am going to go home and cut up my Border's card. It will make me feel better.
Congratulations Borders! You go from "I love this company" to "company to actively disparage whenever possible".
Hell, if they had told me they were making the change because the old program cost them too much, I could have forgive them. But talking down to me with a form letter? I can choose to spend my money elsewhere, and I will.
