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Very bad vibes to Primetime Shuttle.
I make my reservation online because the wait is too long on the phone.
It all goes through.
Then they call me to tell me that the need to pick me up 25 minutes earlier. Since it was already obscenely early, the new time moves it into no way in hell I will be awake that hour.
The kicker??? They waited to tell me that the time they had confirmed was no good until AFTER they charged my credit card. And their cancellation policy is such that I have to wait 30 days for it to come back.
I am angry. I wish death and destruction on them. I can't really afford to wait 30 days to get my money back.
To clarify - I check my bank account after making the reservation. The charge is listed as literally less than minute from the start of the call to tell me that the time had changed.
And I lost my temper with the poor CSR - their phone tree is dumb and doesn't have an option for cancellations, nor does it have anyone ever answer unless you are making a reservation. And the reservation people take forever to put you through to the people who can help you, so by the time I got through to the person who wanted to tell me why this was all my fault (and tried to) I was already mad.
I don't care if they say it's subject to change. Changing to before 5 am when the flight isn't until 8 am isn't cool.
I make my reservation online because the wait is too long on the phone.
It all goes through.
Then they call me to tell me that the need to pick me up 25 minutes earlier. Since it was already obscenely early, the new time moves it into no way in hell I will be awake that hour.
The kicker??? They waited to tell me that the time they had confirmed was no good until AFTER they charged my credit card. And their cancellation policy is such that I have to wait 30 days for it to come back.
I am angry. I wish death and destruction on them. I can't really afford to wait 30 days to get my money back.
To clarify - I check my bank account after making the reservation. The charge is listed as literally less than minute from the start of the call to tell me that the time had changed.
And I lost my temper with the poor CSR - their phone tree is dumb and doesn't have an option for cancellations, nor does it have anyone ever answer unless you are making a reservation. And the reservation people take forever to put you through to the people who can help you, so by the time I got through to the person who wanted to tell me why this was all my fault (and tried to) I was already mad.
I don't care if they say it's subject to change. Changing to before 5 am when the flight isn't until 8 am isn't cool.
